Support for your T&E project

Helpdesk support
N2/N3 users

Implementation of a continuous improvement approach

Leading

change management

Supporting the TM’s

daily workload

Stage 1: analysis and prioritisation

Our analysts use their expertise to analyse the complexity and urgency of each anomaly. This prioritisation helps to streamline the management of your incidents.

Stage 2: Distribution and management

One of the particularities of T&E is the fragmentation of responsibility. Our mastery of the ecosystem enables our teams to identify the root cause (is it the tool? The agency? The rental company? Your IS?…) and to save time in managing the anomaly by directly addressing the right contact/responsible person. We act as a true orchestra conductor.

Stage 3: Communication and Resolution

Finally, we communicate on the status of the resolution of each anomaly and any follow-ups. In the most complex cases, we can also call in our high-level experts.

Implement and monitor knowledge management

Knowledge management allows you to formalise, make visible and make available all the tools available to your employees. Whether it’s administration guides, video tutorials or training materials, our teams can support you.

We can also configure or maintain your GPS application (or DAP for Digital Adoption Platform). For example, our teams are Walkme certified or have mastered the Lemon Learning solution.

Leading training sessions

Whether it’s as part of the implementation of new functionalities or as part of the onboarding process for your new employees, training shouldn’t stop at the end of your project. The Cerenitee team can relieve you of these recurring training sessions, whether on-site, distance learning or hybrid.

Supplying communication channels

Updating an intranet, a Teams channel or sending out regular newsletters is an essential way of communicating what’s new and anchoring rules and good practice. All these actions can be part of our intervention.

Keeping a technological watch on your partners and monitoring the market

Thanks to our active involvement in the Travel & Expense ecosystem and the in-depth work of our experts, our teams are at the forefront of identifying and mastering innovations from your partners. Our broad scope of intervention also enables us to monitor market-wide innovations.

Identify your organisation’s
areas for improvement

Throughout our engagement, we act as a driving force for process and organizational improvements. Leveraging our broad experience, we challenge the status quo while respecting your unique context and company culture.

We then co-design a tailored action plan, clearly identifying the benefits and impacts.

Leading your referents
in each eras

In complex environments where a network of key users or local coordinators supports end-users, we offer to take charge of their engagement and coordination.

This includes regular touchpoints with each coordinator to address current issues, share best practices, and relay key updates or innovations.

Monitoring and managing your suppliers’ SLAs

Often the subject of intense negotiations, Service Level Agreements (SLAs) are frequently less closely monitored in their execution. However, their strict management — beyond the application of penalties — not only improves service quality but also enhances the relationship with your partner.

Supporting you in annual contract negotiations

Certain markets, such as air travel and hospitality, are highly recurrent and time-consuming. However, they also present opportunities for cost savings when managed with a deep understanding of market nuances as well as the actual needs of your employees.

Supporting you in the renewal of vendor contracts

The management of service providers such as car rental companies or payment methods, whether for selection or implementation, is often underestimated. However, it is crucial for ensuring employee satisfaction and controlling travel expenses.